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40% Off for 3 Months
30% OFF FOR 2 MONTHS
FANTASTIC PEOPLE WORKING THERE BEYOND HELPFULL AND ITS A SAFE CLEAN PLACE TO STORE UR PRECIOUS ITEMS!
The staff provided prompt friendly service. The van I rented was new; it was clean and handled well. I left a remote control in the van and staff was very helpful in tracking it down and returning it to me. I will always use this facility when I need to rent a van/truck.
Love this facility, the managers staff and owners Are By far the friendliness people I've come across! Safe clean and great service! I encourage all whom need a storage unit or services to come here and you won't be disappointed! They offer rental vehicles as well!
Staff is great and friendly. Its a bit pricey however very worth it if you need a laguna location to store items but ide like hours to be more for example open later would be great!
The guys that work here are great
Were visiting Laguna Beach for the winter. We needed a place to store luggage & various odds & ends while we made a quick, 2-week trip back to Wisconsin. This was the perfect solution! Saved us lugging all of it on the plane only to turn around 2 weeks later and lug it all back. Brilliant! Plus the guys at Laguna Storage were great to work with. Well definitely use them again!
I don't usually do reviews, but am making an exception this time. The guys at Laguna Self Storage with friendly, professional and prompt. Set up my account online and got a nice discount. Unit was ready early after I reserved it, which was very helpful. Good location with regard to where I live, clean and convenient. Laguna Canyon Road runs, at times, like the Indy 500 so leaving the facility is a bit sketchy at times, but depending on the time of day, it can also be slow and easy to access. Bottom line, great spot for storage.
Non management staff is unbelievably kind helpful and I appreciate them both I only wish they both would be recognized and given some compensation for all there hard work heathet
Easy move in, great people, super facility at reasonable price.
U-Haul rental location. Under new management I think because the staff are a lot friendlier and helpful than before.
I like how you can access your storage unit with a pin even after it's closed. I've had to access the unit at midnight due to work and I feel safe to be by myself. Very clean storage facility.
Quick and easy to rent a storage unit there. Great service.
Convenient location, clean units
Great place, friendly employees pre-professional knew what they were doing and I was in and out of there in a truck in about 15 minutes or less
I don't know much except they lie about how big there units are. We measured them. It was enough that what we thought would fit did not fit. If I remember correctly it was off by a half a foot.
Went to return my Uhaul truck to this location and the "gentleman" literally screamed at me that "I could not return that size truck to this location". Calmly introducing myself to him, he continued to berate me as to why I did not call them to check, I then calmly looked at my written rental contract that showed I was to return the truck to this location, and showed the insolent "customer service agent" who told me "Well, you should have checked, that's wrong!". So I called the after hours 800 customer service line, spoke with JJ who said it was Uhauls error, just to drop the key in the afterhours slot and they would take care of everything. This is where Fraud happens, so the next day, thier "customer service agent" onsite who lives there, waited until after my time expired the NEXT day to check in the truck AND The TWERP charged me an extra day to his little soul would feel better about him not being able to tell me what to do I suppose. So another call to customer service 2 days latter, where I immediately get forwarded to the Regional Office, where they tell me there is NOTHING BUT COMPLAINTS about this location, I heard this from the phone rep who helped me and his boss. So, there you have it. I have all their phone calls recorded, if you ever deal with any issue at this location I would recommend you do the same.
I learned Laguna Self Storage is under new management and I was so impressed with the high degree of professionalism and customer service. I needed a truck...
Friendly helpful charged a fair price for boxes. I wish they offered a climate control section. Handicap parking at top of a hill but you can't see it....
If I could give zero stars for this facility, I would. My card was stolen that the storage place had on file and it was cancelled. Laguna Storage sent a...